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Title Interpersonal skills for healthcare providers [electronic resource] / Diefenbeck, Paulanka, and Phillips.
Publisher [Philadelphia] : F.A. Davis, c2012.
 Media/Interactive CDs  R727.3 .I58 2012  AVAILABLE
Descript 1 CD-ROM : sd., col. ; 4 3/4 in.
Edition Student version.
Note Title from menu screen.
CD-ROM includes the scenario exercises and a student manual (PDF).
System requirements (PC): Intel Pentium 4 2.33 GHz, Athlon 64 2800+ or faster processor (or equivalent); Windows 7, Vista or XP; 256MB of RAM; 1024x768 resolution display; CD-ROM drive.
System requirements (Mac): 256MB of RAM; IntelCoreT Duo 1.33 GHz or faster processor; Mac OS X v10.4 or greater; 1024x768 resolution display; CD-ROM drive.
Summary Hone your interpersonal communication skills with the five, easy-to-navigate scenarios of difficult interpersonal situations on this CD. Each scenario presents a series of video interactions between a healthcare professional and a patient. At each decision point, you decide how to react by selecting from a menu that offers three possible responses. After you select a response, listen to an experienced narrator explain why the option you selected was "best," "acceptable," or "unacceptable." Keep trying until you select the "best" choice and watch the scenario unfold.
Contents Angry client -- Depressed client -- Dying client -- Nonadherent client -- Client with obsessive-compulsive behaviors.
Student manual: To the student ; Interpersonal communication skills: definitions ; Suggested student exercises ; Talking points and script notes: Angry client, Depressed client, Dying client, Nonadherent client, Client with obsessive-compulsive behaviors.
ISBN 9780803626010 (student version)
Subject Allied health personnel and patient.
Nurse and patient.
Interpersonal communication.
Communication in medicine.
Alt Author Diefenbeck, Cynthia.
Paulanka, Betty J.
Phillips, Kyle, BFA, BSN, RN.

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